To My Mom - Thank You For Guiding Me (Faith Cross necklace)

How long does it take for my order to arrive?

Processing Time:

• Custom Orders: Production takes 1 business days before shipping.
• Non-Customizable Products: Dispatched within 24 hours for faster delivery.

Estimated Delivery Time (Within India):

• Custom Orders: 3-5 business days after production.
• Non-Customizable Products: 3-5 business days for delivery.

Eligible Returns & Exchanges (Excluding Personalized Items):

• Damaged or Defective Products – If your order arrives in bad condition.
• Size Exchange – If you ordered the wrong size and need a replacement.
• Product Mismatch or Preference – If the product is not as expected, you can exchange it for another or request a return.

Important Notes:

• Return Request Window: Returns or exchanges must be requested within X days of delivery.
• Condition Requirement: Items must be unused, in original packaging, and in resellable condition.
• Return Shipping: Customers may be responsible for return shipping costs unless the product is defective.
• Refunds & Processing: Refunds (if applicable) will be processed once the returned item is received and inspected.

Personalized Items:

Custom-made or engraved products are non-returnable and non-exchangeable unless they arrive damaged or incorrect.

For return or exchange requests, please contact our support team via WhatsApp or email at jewelwale@gmail.com

To maintain the beauty and longevity of your jewelry, follow these simple care tips:

1. Avoid Contact with Water & Chemicals

Keep your jewelry away from water, perfumes, lotions, and household chemicals to prevent tarnishing.
Remove jewelry before swimming, showering, or washing hands.

2. Store Properly

Store in a dry, cool place, preferably in a jewelry box or soft pouch to prevent scratches and oxidation.
Keep pieces separate to avoid tangling and surface damage.

3. Clean Gently

Use a soft, dry cloth to wipe your jewelry after each wear.
Avoid using harsh cleaning agents or abrasive materials.

4. Wear with Care

Put on jewelry after applying makeup, perfume, and hair products.
Avoid wearing jewelry during intense activities or while sleeping to prevent accidental damage.